Tribhuvan University
Faculty of Management
Office of the Dean
Official Model Question Paper / Dean's Office Blueprint
Candidates are required to give their answers in their own words as far as practicable. Figures in the margin indicate full marks.
Group A
Brief Answer Questions. Attempt ALL questions. (5 × 2 = 10)
[5*2=10]- [2]
Differentiate between fermented and distilled beverages with two examples of each.
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Fermented vs. Distilled Beverages
- Fermented Beverages: Produced by fermenting agricultural sugars with yeast without distillation; alcohol content ranges from 3% to 15% ABV (e.g., Beer, Wine, Cider).
- Distilled Beverages (Spirits): Produced by heating a fermented liquid to boil off alcohol vapors, which are condensed into high-proof liquor ranging from 35% to 50%+ ABV (e.g., Whisky, Vodka, Rum).
- [2]
What is the primary flavoring botanical in Gin?
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Botanical in Gin
The predominant botanical that legally defines Gin is Juniper Berry (Juniperus communis), accompanied by secondary botanicals such as coriander seed, angelica root, and citrus peel.
- [2]
Name the four essential ingredients used in traditional beer brewing.
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Four Ingredients of Beer (Reinheitsgebot)
- Malted Barley (or other cereal grains)
- Water (comprising over 90% of beer volume)
- Hops (provides bitterness, aroma, and antiseptic properties)
- Brewer’s Yeast (Saccharomyces cerevisiae or pastorianus)
- [2]
What is the difference between Single Malt Whisky and Blended Scotch Whisky?
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Single Malt vs. Blended Scotch
- Single Malt Scotch: Whisky distilled exclusively from 100% malted barley at a single individual distillery using pot stills.
- Blended Scotch Whisky: A blend of one or more single malt whiskies with lighter grain whiskies from multiple different distilleries.
- [2]
Define the term ‘Proof’ in relation to alcohol percentage by volume (ABV).
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Alcohol Proof
In modern US measurement, Proof is exactly twice the Alcohol by Volume (ABV) percentage (
). For example, a spirit with 40% ABV is 80 Proof.
Group B
Descriptive Answer Questions. Attempt any THREE questions. (3 × 10 = 30)
[3*10=30]- [10]
Explain the production process of Scotch Whisky from malting to maturation. Differentiate between Pot Still distillation and Patent (Column) Still distillation.
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Scotch Whisky Production and Distillation
1. Five Stages of Whisky Making:
- Malting: Barley is soaked in water and allowed to germinate, converting complex starches into fermentable sugars. Germination is halted by drying in a kiln, often fueled by peat smoke (giving peaty character).
- Mashing: Dried malt is ground into grist and mixed with hot water in a mash tun to extract sweet sugary wort.
- Fermentation: Wort is cooled and pumped into washbacks; yeast is added to ferment sugars into a wash of 7%–9% ABV.
- Distillation: The wash is distilled twice in copper pot stills (Wash still followed by Spirit still) to separate alcohol from water.
- Maturation: Scotch spirit must be aged in oak casks in Scotland for a minimum statutory period of three years.
2. Pot Still vs. Column (Patent) Still:
Feature Copper Pot Still Column / Continuous Still Operation Batch distillation (must be emptied and cleaned between batches). Continuous operation (wash fed constantly). Distillation Efficiency Low volume, labor-intensive. High volume, highly efficient industrial output. Alcohol Strength Distills up to 65%–70% ABV; retains congeners, esters, and rich malt flavor. Distills up to 94%–96% ABV; produces neutral, light spirit. Usage Single Malt Scotch, Cognac, Single Pot Rum. Grain whisky, Vodka, London Dry Gin. - [10]
Explain the Bar Layout and Workstation Design. Detail the components of the Front Bar, Under Bar, and Back Bar, and explain the Speed Rail setup.
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Bar Layout and Workstation Architecture
1. Three Core Bar Divisions:
- Front Bar (Public Customer Zone):
- Counter top (14–16 inches wide, 42 inches high) where customers are served.
- Padded armrest for guest comfort, foot rail, and drink spill mats.
- Under Bar (Heart of Bartender Operations):
- Speed Rail (Speed Well): Metal rack positioned directly in front of the bartender holding house-pour well spirits (Vodka, Gin, Rum, Tequila, Triple Sec, Whisky) for instant reach.
- Ice Well / Chest: Central thermal basin holding cubed and crushed ice with integrated soda gun holster.
- Sink Units: 3-compartment sink (wash, rinse, sanitize) and high-speed glass washing machine.
- Drainboards & Waste Chutes: For hygienic disposal of cocktail waste and garnish prep.
- Back Bar (Display & Merchandising Zone):
- Illuminated stepped shelving showcasing premium top-shelf liquors, liqueurs, and fine glassware.
- Refrigerated display cabinets below holding chilled beer, white wine, sodas, and juices.
- Front Bar (Public Customer Zone):
- [10]
Classify Cocktails into major families (Short, Long, Sours, Highballs). Detail the recipe, glassware, mixing technique, and garnish for five International Bartenders Association (IBA) official classic cocktails.
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Cocktail Families and Five Classic IBA Recipes
1. Cocktail Families:
- Short Drinks: High spirit ratio, served without carbonated mixers in small glasses (e.g., Martini, Old Fashioned).
- Long Drinks: Tall refreshing drinks served over ice with sparkling or fruit mixers (e.g., Mojito, Collins).
- Sours: Base spirit balanced with citrus juice (sour) and sugar syrup (sweet).
2. Five IBA Classic Cocktails:
- Dry Martini:
- Ingredients: 60 ml Gin, 10 ml Dry Vermouth.
- Method: Stirred over ice in a mixing glass; strained into chilled Martini glass.
- Garnish: Green olive or lemon twist.
- Old Fashioned:
- Ingredients: 45 ml Bourbon or Rye Whiskey, 1 sugar cube, 2 dashes Angostura bitters, splash of water.
- Method: Muddle sugar and bitters with water in an Old Fashioned rocks glass; add large ice cube and whiskey; stir.
- Garnish: Orange slice and cocktail cherry.
- Mojito:
- Ingredients: 45 ml White Rum, 20 ml fresh lime juice, 6 fresh mint leaves, 2 tsp sugar, club soda.
- Method: Muddle mint and lime juice gently with sugar in highball glass; add crushed ice and rum; top with soda and stir.
- Garnish: Sprig of fresh mint.
- Margarita:
- Ingredients: 50 ml Tequila (100% Agave), 20 ml Triple Sec / Cointreau, 15 ml fresh lime juice.
- Method: Shaken with ice; strained into a salt-rimmed Margarita coupe.
- Garnish: Lime wheel.
- Negroni:
- Ingredients: 30 ml Gin, 30 ml Campari, 30 ml Sweet Red Vermouth (Equal parts 1:1:1).
- Method: Built in an Old Fashioned glass over ice; stirred.
- Garnish: Fresh orange peel twist.
- [10]
Explain the professional Sommelier Wine Service ritual for presenting, opening, and serving a bottle of fine red wine. When and why is wine decanting performed?
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Professional Red Wine Service Ritual and Decanting
1. The Wine Service Sequence:
- Presentation: Present the bottle resting on a folded service napkin to the host with the front label clearly visible. Verbally state the estate producer, grape variety, vintage year, and region for confirmation.
- Cutting the Capsule: Cut the foil capsule below the second lip of the bottle neck using a waiter’s corkscrew knife to prevent the wine from contacting foil edges; wipe the bottle mouth.
- Extracting the Cork: Insert the worm screw into the center of the cork; smoothly extract the cork using the two-step lever without loud popping noises; present the cork to the host on a saucer to inspect moisture.
- Host Tasting Pour: Pour approximately 30 ml into the host’s glass for sensory approval of temperature and soundness.
- Serving Order: After host approval, serve guests clockwise (ladies first, gentlemen next), pouring by the right side to two-thirds capacity; finish with the host.
2. Wine Decanting:
- Purposes:
- Separating Sediment: In mature aged red wines (10+ years), natural tannins and color pigments precipitate into bitter sediment. Decanting over a light source allows pouring clear wine while keeping sediment in the bottle shoulder.
- Aeration (Oxygenation): In young, tannic red wines (e.g., young Barolo or Cabernet), decanting introduces oxygen, softening aggressive tannins and releasing aromatic bouquets.
Group C
Comprehensive Answer / Case Analysis Question. (1 × 20 = 20)
[1*20=20]- [20]
Case Study: Beverage Profitability, Pilferage, and Beverage Menu Engineering at Club Nirvana
Club Nirvana is a high-volume lounge bar in Thamel generating NPR 12,000,000 in quarterly beverage sales. Over the last two quarters, the beverage cost percentage has inflated from an expected 22% to 32.8%, representing massive profit leakage. An undercover audit reveals widespread operational lapses:
- Bartenders ‘free-pour’ spirits without using jiggers, resulting in heavy over-pouring.
- Bartenders provide unauthorized free drinks (‘buy-backs’) to friends and fail to ring cash transactions into the POS.
- High breakage and spillage are recorded without supervisory verification.
- Wine cellar temperature fluctuates between 18°C and 26°C, causing oxidized and spoiled wine.
As Beverage Operations Consultant: a. Calculate the quarterly financial loss caused by the 10.8% beverage cost inflation. b. Design an Anti-Pilferage & Inventory Control System incorporating daily bottle par stocks, spot checks, and beverage sales reconciliation. c. Implement strict Pouring Standards and Bar SOPs (calibrated jiggers, pour spouts, spoilage logs). d. Construct a Menu Engineering Matrix classifying beverage offerings into Stars, Plowhorses, Puzzles, and Dogs, and propose strategic actions for each category.
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Beverage Cost Control & Bar Management Transformation Plan
a. Quarterly Profit Leakage Calculation
- Quarterly Beverage Revenue = NPR 12,000,000
- Target Beverage Cost (22%) =
- Actual Beverage Cost (32.8%) =
- Quarterly Financial Loss to Pilferage & Over-pouring:
An annualized profit leakage exceeding NPR 5.18 million.
b. Anti-Pilferage & Inventory Control Architecture
- Daily Bar Par Stock System: Establish an immutable bottle par stock behind the bar. Requisitioning new full bottles from the main cellar requires returning the exact empty bottles with verified serial stamp seals intact.
- Daily Potential vs. Actual Ounce Reconciliation:
Compare POS dispensed drink counts against physically measured opening/closing bottle ounces daily. - CCTV Over-Bar Integration: Synchronize POS terminal keystrokes with CCTV camera footage over cash drawers to detect un-rung cash sales.
c. Pouring Standards and Bar SOPs
- Mandatory Precision Jigger Pouring: Strictly ban free-pouring; enforce multi-ring Japanese precision jiggers (30 ml / 60 ml) for all cocktails and spirit pours.
- Bar Spoilage and Breakage Log: Any broken bottle or spoiled keg must be inspected and countersigned by the on-duty Beverage Manager before being written off.
- Cellar Climate Control: Install automated cooling units maintaining the wine cellar strictly at 12°C–14°C and 70% relative humidity with automated high-temperature SMS alerts.
d. Boston Consulting Group / Menu Engineering Matrix for Beverages
Classification Profitability (Margin) Popularity (Sales Volume) Strategic Action Stars High Margin High Volume Maintain exact recipes, place in prime display on menu, feature as signature drinks. Plowhorses Low Margin High Volume Increase prices incrementally or re-engineer recipe to reduce ingredient cost while preserving flavor. Puzzles High Margin Low Volume Reposition on menu, train service staff to actively upsell, or pair with appetizer combos. Dogs Low Margin Low Volume Remove from menu immediately to reduce inventory holding cost and cellar clutter.