Tribhuvan University
Faculty of Management
Office of the Dean
Bachelor of Travel and Tourism Management (BTTM)
Course Description
:Definition of Computer, Input Devices, Output Devices, Storage Devices, Central Processing Unit, Computer networking and its application, Operating System, App lication software, Utility software, Application of IT in Science and Engineering, Business and Commerce, Education, Governance, Medicine, Entertainment, Financial Information System, Marketing Information System.
Course Objective
:This module aims to provide students with the fundamental knowledge of computers and its application in business world. Course Description: Definition of Computer, Input Devices, Output Devices, Storage Devices, Central Processing Unit, Computer networking and its application, Operating System, App lication software, Utility software, Application of IT in Science and Engineering, Business and Commerce, Education, Governance, Medicine, Entertainment, Financial Information System, Marketing Information System.
Course Contents:
Lecture hours show the approximate classroom time allocated to each unit.
Unit 1. Introduction to Computer System: Definition of Computer with Architecture and its Features,
- History of Computer, Types of Computer (analog, digital (super, mainframe, mini and micro) and hybrid), Classification of Micro Computer (Desktop, Laptop and Hand Held devices). LH 3
Unit 2. Input Devices: Definition of Input Devices and its type (Mouse, Keyboard, Microphone, Scanner,
- Touch Panel, MICR, OBR and OMR), Uses of input devices. LH 2
Unit 3. Output Devices: Definition of Output devices and its type (Softcopy and Hardcopy), Monitor
- (CRT, LCD, LED, and Plasma), Printer (Impact and Non-Impact), Uses of Output devices. 2LH
Unit 4. Storage Devices: Primary Storage Device (RAM and its type, ROM and its type and Cache
- Memory), Secondary Storage Devices (Hard Disk, Optical Disk, Flash Drive, Memory/SD card), and Uses of storage devices and Memory Hierarchy. 2LH
Unit 5. Central Processing Unit: Control Unit, Arithmetic and Logic Unit, Register set ,Functions of
- Central Processing Unit. Introduction to Bus (Address, Data, Control) LH 2
Unit 6. Operating System, Features of Operating System, Types of Operating Systems, Support
- for Networking. LH 2
Unit 7. Computer Network: Introduction to computer network, Pros and Cons of Computer Network,
- Types of computer network (On the basis of size and architecture), Introduction to IP addresses
- (IPv4 and IPv6). LH 2
Unit 8. Application Software: Introduction, types and uses of Application software. Office package
- (Word Processor, Spread Sheet and Presentation)tool: Introduction and Features.
- Word Processor (Microsoft Office Word 2007): Paragraph formatting, font formatting, managing layout of document, ed iting document, reviewing document (Track changes, Adding comments, Proofing).Inserting pictures, tables, shapes, hyperlink, header, footer, page number, Watermark, Foot note, caption, text box, word art, equations, symbol and chart. Table of Content, Mail
- Merge, Text wrapping and Templates.
- Spread Sheet (Microsoft Office Excel 2007): Font formatting, cell formatting, alignment, inserting picture, charts, shapes, header, footer, page number, symbol, page setup, using formula, sorting table, using filters, reviewing spreadsheet, Freezing panes.
- Presentation Tools (Microsoft Office PowerPoint2007): formatting font, paragraph
- inserting new slides, pictures, charts shapes, header footer, word art, date and time, slide number
- page setup, slide orientation
- using different themes for slide
- animations: slide transition, custom animation
- Slide show; reviewing slides.
- Image processing software (Photoshop): Working with image: size, mode, adjustment, crop, transform, Extract, Distort
- Working with layers, worki ng with filter, working with guide, grid and ruler, working with channel. LH 14
Unit 9. Utility Software: Definition and uses of Utility software, Device Manager, Disk cleaner, Disk
- scanner, Disk Defragmenter, virus scanner, spyware scanner, Introduction and uses of Device
- Driver, Language Translato LH 2
Unit 10. Information Technology, Importance of IT, Different hardware and software used in IT,
- Application of IT in Science and Engineering, Business and Commerce, Education, Government, Medicine, Entertainment. LH 4 Unit11 : Financial Information System (FIS),Features of FIS,Personal FIS, Organizational Financial Management. FIS and organizational decision making process, personal financial management system, Application of FIS, Financial Calculator: Ratio Analysis (current ratio, inventory turnover ratio, days sales outstanding, fixed assets turnover, total assets turnover ratio, profit margin on sales, basic earning power ratio, return on total assets, return on common equ ity, Price/Earnings Ratio, Price/Cash Flow ratio), Future value, Annuity, Retirement Planning, Amortized loan, Measuring Riskiness of Firm and Risk comparison. LH 7
Unit 12. Marketing Information System (MkIS), Features of MkIS, MkISand marketing decision making
- process, Application of MkIS, Simple MkIS: Evaluating Marketing campaign, Marketing Expense to Revenue, Customer Acquisition Cost, Time to pay back customer Acquisition Cost, Break Even Analysis. LH 6
- Text book ITL Education Solutions Limited, “Introduction to Information Technology”, Pearson Education India
Unit 1. Introduction
4 hours
- Management: concepts, meaning, essence, levels and functions. Types of managers. Managerial roles and skills. Becoming a manager: role of education, experience and situation. Business environment and society -external environment, corporate social responsibility, ethics, corporate governance and ethical standards.
Unit 2. Perspectives and Evaluation of Management
8 hours
- Early development. Classical Perspective: scientific management, ad ministrative management and bureaucracy. Behavioral Perspective: Hawthorne studies, human relations movement, and emergence of organizational behavior. Quantitative Perspective: management science and operations management. Integrating perspectives: systems and contingency perspectives.
Unit 3. Planning
7 hours
- Meaning. Levels of Planning: Strategic, Tactical and operational. Steps in Planning. Tools for planning. Planning premises. Pitfalls of planning. Improving planning. Decision Making: meaning, types and process. Decision making conditions – certainty, risk and uncertainty. Practical excercises on taking decisions including decision making using indicators.
Unit 4. Organizing
8 hours
- Meaning, process and principles of organizing. Organization Archit ecture: vertical differentiation – tall versus flat hierarchies, horizontal differentiation – functional structure, multidivisional structure, geographic structure, and matrix structure. Responsibility: establishing task and reporting relationships, creati ng accountability. Authority: line authority and staff authority. Delegation of authority. Centralization, Decentralization and Devolution: meaning, reasons, advantages and disadvantages. Emerging issues in organization design. Staffing: concept and importance.
Unit 5. Leading
7 hours
- Meaning and qualities of leadership. Understanding Individual differences and psychological contract. Concept and types of groups. Leadership Styles: autocratic, democratic, and participative.
- Concept of managerial ethics. Mot ivation: concept, importance, and techniques. Communication:
- meaning, process, and networks. Concept of active listening. Types of communication, Barriers to effective communication.
Unit 6. Controlling
10 hours
- Meaning, purpose, Process and types of contr ols. Essentials of effective control systems. Control tools and techniques. Quality: Concept and importance. Total Quality Management: concept, components, principles, tools and techniques. Emerging issues in quality management. Production and operation ma nagement, supply chain management, Kaizen, six sigma, The Japanese 5S practice, Technology management, Management information system and IT.
Unit 7. Organizational Change and Development
4 hours
- Nature, forces, paradigm shifts and areas (structure ,technology, business process and behaviors) of organizational change. Resistance to change. Overcoming resistance to change. Concept of Organizational Development, OD intervention.
- Unit :8 Emerging Concept in Management Stress M anagement, Ti me Management, Business process Re- engineering, Conflict
- Management, Work Force Diversity.
- Addendum: At least one case will be administered at the end of each chapter. The students will also complete a project work and a few other assignments as specified by the faculty member.
- Charles W.L. Hill and Steven L. McShane, Principles of Management, Tata Mc-Graw-Hill Company, New Delhi.
- Griffin, Ricky W., Management. AITBS Publishers and Distributors, New Delhi.
- Hitt, M.A., J.S. Black and Porter, L.W., Management, Pearson Education, New Delhi Pant, Prem Raj, Principles of Management, Buddha Academic Publishers and Distributors Pvt. Ltd Adhikari, Dev Raj. Principles of Management, Sunrise Publication, Kathmandu
Suggested Readings:
- Keyes, J. “Financial Services Information Systems (Best Practices)”, Auerbach Publications; 2 Sub edition - James B. Bower, Robert Edward Schlosser, Charles T. Zlatkovich, “Financial information systems: theory and practice” - Kimball P Marshall, “Marketing information systems: creating competitive advantage in the information age”, Boyd & Fraser Pub Co MGT - 311 : Principles of Management Credit Hours: 3 Lecture Hours: 48 Course Objectives: This module aims to impart the basic management knowledge, and skills to the students so as to enhance their managerial capabilities and enable them to apply in the practical field. Course Description: Concepts and functions of management. Management perspective. Planning: meaning, classification, steps and tools. Planning premises. Decision making: meaning, types, conditions and process. Organizing: meaning, process, principles, and architecture. Authority and responsibility. Centralization, delegation and decentralization. Staffing. Emerging issues in organizing. Leading: meaning, qualities and styles. Individual differences and psychological contract. Introduction to groups. Concept of managerial ethics. Motivation: concept and techniques. Communication: meaning, process, types and barriers. Controlling: meaning, process and techniques. Quality. Organizational change and development and Operation and technology management. . Course Details Unit 1: Introduction LH 4 Management: concepts, meaning, essence, levels and functions. Types of managers. Managerial roles and skills. Becoming a manager: role of education, experience and situation. Business environment and society -external environment, corporate social responsibility, ethics, corporate governance and ethical standards. Unit 2: Perspectives and Evaluation of Management LH 8 Early development. Classical Perspective: scientific management, ad ministrative management and bureaucracy. Behavioral Perspective: Hawthorne studies, human relations movement, and emergence of organizational behavior. Quantitative Perspective: management science and operations management. Integrating perspectives: systems and contingency perspectives. Unit 3: Planning LH 7 Meaning. Levels of Planning: Strategic, Tactical and operational. Steps in Planning. Tools for planning. Planning premises. Pitfalls of planning. Improving planning. Decision Making: meaning, types and process. Decision making conditions – certainty, risk and uncertainty. Practical excercises on taking decisions including decision making using indicators. Unit 4: Organizing LH 8 Meaning, process and principles of organizing. Organization Archit ecture: vertical differentiation – tall versus flat hierarchies, horizontal differentiation – functional structure, multidivisional structure, geographic structure, and matrix structure. Responsibility: establishing task and reporting relationships, creati ng accountability. Authority: line authority and staff authority. Delegation of authority. Centralization, Decentralization and Devolution: meaning, reasons, advantages and disadvantages. Emerging issues in organization design. Staffing: concept and importance. Unit 5: Leading LH 7 Meaning and qualities of leadership. Understanding Individual differences and psychological contract. Concept and types of groups. Leadership Styles: autocratic, democratic, and participative. Concept of managerial ethics. Mot ivation: concept, importance, and techniques. Communication: meaning, process, and networks. Concept of active listening. Types of communication, Barriers to effective communication. Unit 6: Controlling LH 10 Meaning, purpose, Process and types of contr ols. Essentials of effective control systems. Control tools and techniques. Quality: Concept and importance. Total Quality Management: concept, components, principles, tools and techniques. Emerging issues in quality management. Production and operation ma nagement, supply chain management, Kaizen, six sigma, The Japanese 5S practice, Technology management, Management information system and IT. Unit 7: Organizational Change and Development LH 4 Nature, forces, paradigm shifts and areas (structure ,technology, business process and behaviors) of organizational change. Resistance to change. Overcoming resistance to change. Concept of Organizational Development, OD intervention. Unit :8 Emerging Concept in Management Stress M anagement, Ti me Management, Business process Re- engineering, Conflict Management, Work Force Diversity. Addendum: At least one case will be administered at the end of each chapter. The students will also complete a project work and a few other assignments as specified by the faculty member. Charles W.L. Hill and Steven L. McShane, Principles of Management, Tata Mc-Graw-Hill Company, New Delhi. Griffin, Ricky W., Management. AITBS Publishers and Distributors, New Delhi. Hitt, M.A., J.S. Black and Porter, L.W., Management, Pearson Education, New Delhi Pant, Prem Raj, Principles of Management, Buddha Academic Publishers and Distributors Pvt. Ltd Adhikari, Dev Raj. Principles of Management, Sunrise Publication, Kathmandu