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ITE 495

Digital Governance

TU BITM · Semester 8 · BITM curriculum and programme regulation

Requirement
elective
Credits
3
Study Guide
6 units available

Chapter notes

Authoritative study guide across 6 syllabus units

Open a unit to read its study notes.

Unit 1: Introduction· 8 LHs· ~10 marks

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Part 1: Core Concepts (2 Marks)

  • Digital - Governance (E-Governance): The application of information and communication technologies (ICT) by government institutions to transform external relationships with citizens and businesses, and internal government administrative processes.
  • E-Government Interaction Taxonomy:
    • G2C (Government-to-Citizen): Online tax filing, birth certificates, e-passports.
    • G2B (Government-to-Business): Company registration (OCR), customs clearance (ASYCUDA).
    • G2G (Government-to-Government): Inter-agency data exchange, National ID integration.
    • G2E (Government-to-Employee): Payroll processing, civil service administrative records (PIS).

Part 2: Structural Frameworks (10 Marks)

UN 4-Stage E-Government Maturity Model

  1. Stage 1: Emerging Web Presence: Static informational websites (Department contacts, PDF forms).
  2. Stage 2: Enhanced Presence: Dynamic searchable portals, downloadable forms, policy documents.
  3. Stage 3: Transactional Presence: Two-way electronic transactions (Online fee payment, licensing).
  4. Stage 4: Connected / Seamless Governance: Fully integrated cross-agency portals (Single-window,
    • “Tell-Us-Once” citizen data sharing across ministries).

Part 3: Distinction Tables

Basis of Comparison E-Government E-Governance
Scope Narrow; focuses on electronic delivery of public civil services. Broad; encompasses democratic participation, citizen feedback, transparency, and policy formulation.
Role Tactical administrative implementation tool. Strategic political and organizational transformation.

Part 4: Worked Problems & Exam Traps

Principles of Good Digital - Governance

  1. Transparency: Open publishing of public budgets, procurement bids, and executive decisions.
  2. Accountability: Time-bound tracking of public grievances and service requests.
  3. Responsiveness: Automated status alerts for citizen applications.
  4. Inclusivity: Accessibility standards for disabled citizens and multi-lingual options (Nepali and English).

E-governance is not merely purchasing computer hardware for civil servants! Without business process re-engineering (BPR), automating a broken bureaucratic workflow simply creates an “automated broken workflow”.