Tribhuvan University
Faculty of Management
Office of the Dean
Bachelor of Information Technology Management (BITM)
Course Description
:The course aims to develop students’ professional communication competence and leadership skills necessary for success in the contemporary digital and corporate workplace. It integrates business writing, oral communication, intercultural collaboration, and digital professionalism. It provides an understanding of communication practices and prepares students for their assignments in the corporate world. Students learn how to plan, compose, and deliver effective messages across media and organizational contexts while developing interpersonal, persuasive, and ethical communication skills. Emphasis is placed on job readiness, teamwork, report writing, business presentations, and communication technology applications that enhance employability and organizational performance.
Course Objective
:-Understand the role of communication in professional, managerial, and intercultural contexts.
- Compose effective business documents—emails, memos, proposals, and reports—using standard formats and professional tone. -Demonstrate oral communication competence in meetings, interviews, and presentations. -Apply digital and visual tools for information design and workplace communication. -Collaborate effectively in diverse teams through ethical and empathetic communication.
- Integrate strategic communication skills that enhance employability and entrepreneurial innovation.
Course Contents:
Lecture hours show the approximate classroom time allocated to each unit.
Unit 1.Fundamentals of Business Communication
- a) Purpose and scope of business communication b) Barriers and strategies for effectivecommunication c) Listening, feedback, and interpersonal skills d) Communication ethics in multicultural workplaces Learning Outcomes: Identify key elements, functions, and ethics of business communication (knowledge)
- apply strategies to overcome communication barriers through clarity, empathy, and persuasion (skills)
- and demonstrate professional and ethical communication behavior in simulated workplace interactions (competency).
Unit 2.Business Writing in the Digital Workplace
- a) Email, memos, and instant business messages b) Writing for collaboration platforms (Teams, Slack, etc.) c) Documenting information using AI and digital tools d) Etiquette and security in e-communication Learning Outcomes: Understand structure, tone, and format of digital business messages (knowledge)
- draft clear and concise professional correspondence using digital media (skills)
- and exhibit responsible, efficient, and secure digital communication practices (competency).
Unit 3.Business Reports and Proposals
- a) Types of business proposals and reports b) Planning, researching, and organizing content c) Visual design and data presentation d) Executive summaries and recommendations Learning Outcomes: Understand components and formats of formal business reports and proposals (knowledge)
- plan, research, and draft data-supported documents with effective visuals (skills)
- and present evidence-based recommendations to solve organizational problems (competency).
Unit 4.Oral and Interpersonal Communication
- a) Structuring and delivering business presentations b) Conducting and participating in meetings c) Interview communication strategies d) Verbal and nonverbal elements of persuasion Learning Outcomes: Recognize principles of effective speaking and listening (knowledge)
- prepare and deliver professional presentations and participate in meetings (skills)
- and demonstrate confidence, clarity, and leadership intheformalbusinesssettings (competency).
Unit 5.Cross-Cultural and Interpersonal Communication
- a) Communication across cultures b) Managing diversity and inclusion c) Conflict resolution and negotiation d) Social intelligence and empathy in professional life Learning Outcomes: Identify dimensions of cultural communication differences (knowledge)
- employ empathy and diplomacy in cross-cultural communication (skills)
- and use intercultural competence and teamwork skills forlocal andglobal business contexts (competency).
Unit 6.Employment Communication andProfessional Branding
- a) Writing résumés, cover letters, and portfolios b) Virtual job interviews and LinkedIn networking c) Personal branding and professional ethics d) Reflective career communication Learning Outcomes: Understand modern hiring processes and branding strategies (knowledge)
- prepare job-related documents and perform effectively in interviews (skills)
- and build and communicate a professional identity aligned with market demands (competency). Pedagogical Strategies -Interactive lectures and problem-based learning -Business simulations, role-playing, and mock interviews -Group presentations, collaborative assignments,and case study analysis -Use of digital tools -Peer feedback and workshops on presentation and digital communication -Guestlectures from professors, professionals, and entrepreneurs Mode of Delivery -In-person and blended learning -Digital collaboration using online platforms -simulations aligned with professional scenarios. Internal Assessment Methods Type Weightage Details Class participation & 10% Engagement and contribution attendance Quizzes / short tests 15% Application-based quizzes Assignments / case study 20% Business writing & reports presentation tasks Mid-term examination 25% Analytical written test Pre-board examination 30% Comprehensive applied writing test External Assessment: Final written examination assessing remembering, understanding, applying, analyzing, and creating business communication outputs. Mapping of Learning Outcomes Dimensions Weightage Knowledge (K) 30% Skills (S) 35% Competency(C) 35%
Suggested Readings:
Cardon, P. W. (2023).Business communication: Developing leaders for a networked world (5th ed.). McGraw-Hill Education. Guffey, M. E., Loewy, D., & Almonte, R. (2022).Essentials of business communication (12th ed.). Cengage Learning. Reardon, T. H., Sage, T., & Brizee, A. (2022).Open technical communication (3rd ed.). LibreTexts. Locker, K. O., & Kaczmarek, S. K. (2014).Business communication: Building critical skills (6th ed.). McGraw-Hill Education. World Bank. (2021).Developing skills for the modern labor market in South Asia: Trends and policy lessons. Washington, DC: World Bank Group.