Tribhuvan University
Faculty of Management
Office of the Dean
Bachelor of Hotel Management (BHM)
Course Description
:The Goals of this course is to familiarize students with Human Resource as an important resource, their roles, functions, planning process, controlling and motivating techniques, and tools on enhancing organizational goals along with the contemporary issues and challenges.
Course Objective
:The basic objective of this course is to come out with comprehensive knowledge to students about the concepts, functions and techniques of Human Resource Management in the context of Hospitality Arena. Course Description The Goals of this course is to familiarize students with Human Resource as an important resource, their roles, functions, planning process, controlling and motivating techniques, and tools on enhancing organizational goals along with the contemporary issues and challenges.
Course Contents:
Lecture hours show the approximate classroom time allocated to each unit.
Unit 1. Introduction to Human Resource Management
- Concept, Characteristics, Objectives and functions (Components) of H uman Resource Management. Contemporary challenges (Issues) of Human Resource Management for Hospitality
- Industry.
Unit 2. Human Resource Planning
- Concept, Characteristics and importance for Human Resource Planning. Human Resource Planning process – (Assessing current human resources, Demand and Supply . Forecasting, Human Resource Inventory, Human Resource Information System, Succession . Planning).
- Succession Planning and its Importance for Hospitality Industry.
Unit 3. Job Design and Analysis
- Meaning of job, task, and occupation
- Concept, and benefits of job design
- Meaning, Importance, process and techniques of Job analysis
- Differences between Jon description and Job
- Specifications.
Unit 4. Recruitment, Selection and Socialization
- Meaning of Recruitment, Selection and Socialization
- Internal and External sources of recruitment
- The selection process and methods
- The process of Socialization
Unit 5. Training and Development
- Concept, Objectives and benefits of training, determining training needs. Training Methods (on - the - job and off - the - job)
- Concept and Techniques of Management Development
- Evaluating training effectiveness.
Unit 6. Motivation
- Concept, types and importance of motivation , Motivation and Performance , Techniques of Motivation, Frustration – concept, causes and cure , Job satisfaction - concept and factors related to job satisfaction, Technique for improving job satisfaction
Unit 7. Performance Appraisal and Reward Management
- Meaning, purpose and techniques/ Met hods of performance appraisal ( Graphic rating scale, alternative ranking, paired comparison, forced distribution, critical incident, essay and Checklist methods)
- Concept, Importance and methods of reward management.
Unit 8. Employees Discipline and Grievances
- Concept, disciplinary problems (Causes) and methods of handling disciplinary problems
- Concept and methods of handling grievance.
Suggested Readings:
Achary, B. S. Frame Work of Human Resource Management. Kathmandu: Asmita Publicatoion Adhikari, D. R. & Gautam, D. K. Human Resource Management: Text and Cases, Kathmandu: Buddha Academic Publishers Agrawal, G. R. Human Resource Management in Nepal, Kathmandu: M.K. Publishers Aswathappa K. Human Resource and Personnel Management: Text and Cases, New Delhi: Tata McGraw Hill. Hayes, D. K & Ninemeier, J. D. Human Resources Management in the Hospitality Industry, New York: American Hotel & Lodging Association (AH&LA) Decenzo and Robbins, Human Resource Management, New Delhi: Prentice Hall of India Pvt. Dessler, G. A Framework of Human Resource Management, New Delhi: Pearson Education Jyothi, P. & Venkatesu, D.N., Human Resource Management, New Delhi: Oxford University Press.