Tribhuvan University
Faculty of Management
Office of the Dean
Bachelor of Hotel Management (BHM)
Course Description
:This course is designed as a sequel to the course prescribed in the first semester. It consists of two major components: cross -cultural communication strategies and English for professional writing. The first part prov ides students with fundamental concepts of cross -cultural communication that pave the ground for their future career s in the hospitality and tourism industries in the global context. The contents include d in this part will enhance students’ knowledge through the case studies approach, information gaps, interviews , and role play to encourage them to think critically, solve problems, and develop their oral communication skills. The activities are supplied with cultural information from many countries so that students can compare their own ideas and traditions to those of people from other countries. The second part incorporates managerial writing designed to help students communicate effectively and efficiently. Good oral and written communication skills are the most essential skills required for hospitality practitioners at different position s and levels. The course will equip the students with oral and written skills from routine messages to international correspondences and presentations. The students a re expected to actively participate in the classroom teaching learning activities individually, in pairs, and in groups. Upon the completion of the course, the students are largely expected to compete in tourism and hospitality management in national and i nternational settings.
Course Objective
:This course enables students to use language and communication skills in different cultural contexts, familiarizes them with contemporary trends of writing in English, employs a great range of communicative activities including a case study approach, integrates technology in writing, and critically boosts up their confidence in their professional life on hospitality and tourism sectors. Course Description This course is designed as a sequel to the course prescribed in the first semester. It consists of two major components: cross -cultural communication strategies and English for professional writing. The first part prov ides students with fundamental concepts of cross -cultural communication that pave the ground for their future career s in the hospitality and tourism industries in the global context. The contents include d in this part will enhance students’ knowledge through the case studies approach, information gaps, interviews , and role play to encourage them to think critically, solve problems, and develop their oral communication skills. The activities are supplied with cultural information from many countries so that students can compare their own ideas and traditions to those of people from other countries. The second part incorporates managerial writing designed to help students communicate effectively and efficiently. Good oral and written communication skills are the most essential skills required for hospitality practitioners at different position s and levels. The course will equip the students with oral and written skills from routine messages to international correspondences and presentations. The students a re expected to actively participate in the classroom teaching learning activities individually, in pairs, and in groups. Upon the completion of the course, the students are largely expected to compete in tourism and hospitality management in national and i nternational settings.
Course Contents:
Lecture hours show the approximate classroom time allocated to each unit.
Unit 1. Cross-Cultural Understanding
- a. Stereotypes Across Cultures b. Hospitalities Across Cultures c. Decision Makers Across Cultures
Unit 2. Human Relations in Business
- a. Negotiating Across Cultures b. Contracts Across Cultures c. Marketing Across cultures
Unit 3. Professional Management
- a. Management and Employee Relations Across Cultures b. The International Businessperson Across Cultures c. Case Studies on Communication
Unit 4. Contemporary writings in English
- a. Language Fundamentals b. The Writing Process c. Varieties of Writings
Unit 5. Writing and Technology
- a. Document Design and Graphics b. Writing for the Web c. Employment Writing
Unit 6. Oral Correspondences
- a. Reports b. Proposals c. Presentations
Suggested Readings:
English, L. M. & Sarah L. (1995). Business Across Cultures (English for Business Success). Addison-Wesley. Adhikari, B. & Khum P. S. (2024). English for Professional Writing. Asmita Publication. Bisen, V. & Priya. (2009). Business Communication. New Age International.