Tribhuvan University
Faculty of Management
Office of the Dean
Bachelor of Business Administration (BBA)
Course Description
:Introduction to operations management. Operations strategy, Product and service design, Inventory management, Quality system, Decision theory, Transportation problem, Assignment problem and Game theory.
Course Objective
:This course aims to impart the basic knowledge, tools and techniques of operations management and mathematical models used in operations research to make effective business/ management decision to students.
Course Contents:
Lecture hours show the approximate classroom time allocated to each unit.
Unit 1. Introduction
- Definitions, scopes, and objectives of operations management
- Transformation process;Differences between production and service operations
- Operations and supporting functions
- Role of the operations manager
- Production system: Intermittent and continuous
- Key issuesfor operations managers
- Historical evolution of operations management
- Productivity: Concepts, and types.
Unit 2. Operations Strategy
- Introduction to operations strategy
- Operations strategy as a competitive weapon
- Linkagebetween corporate, business and operations strategy
- Components of operations strategy
- Manufacturing strategies
- Service strategies.
Unit 3. Product and Service Design
- Concept of product and service design
- Product development process
- Difference betweenproduct and service design
- Emerging issues in product and service design
- Value analysis
- Concurrent engineering and quality function deployment
- Waiting line theory (Singlechannel only).
Unit 4. Inventory Management
- Concept and importance of inventory
- Inventory costs
- Dependent and independent demand;Inventory systems- continuous and periodical
- Basic economic order quantity (with and without discount).
Unit 5. Quality System
- Introduction to quality
- Historical evolution of total quality management
- Philosophy, principles and concepts of total quality management. Costs of quality
- Quality Control:Introduction, objectives, advantages
- Statistical process control -Control charts- controlcharts for variable
- JIT and Six Sigma
- Quality Management System: ISO 9000 series
- 7 tools for the quality.
Unit 6. Decision Theory
- Introduction to decision making environment
- Decision making under uncertainty: Criterionof maximax, maximin, minimax regret, Laplace and Hurwitz’s
- Decision making under risk: Expected monetary value criterion, expected opportunity loss criterion, Expected profit of perfect information, Expected value of prefect information
- Marginal analysis.
Unit 7. Transportation Problem
Introduction, generating initial basic feasible solution and testing optimality condition; Solution of minimization problem (excluding loop formation).
Unit 8. Assignment Problem
Introduction, and objectives of assignment problem; Solution of minimization and maximization problem.
Unit 9. Game Theory
- Introduction
- Importance of game theory
- Two person zero- Sum game
- Pure strategies;Games with saddle point
- Mixed strategies
- Rules of dominance
- Solution methods ofGames: Algebraic method only.